Playbooks

Practical ops checklists and SOPs

Each playbook is a structured, practical guide for a common ecommerce operations problem. Not generic advice — specific checklists and questions operators can use immediately.

Returns

Return Policy Checklist

Review whether your return policy is creating unnecessary support load, refund exposure, or customer-experience friction — and fix it.

6 min read

App Stack

Shopify App Stack Audit Checklist

Find app bloat, overlapping tools, and unnecessary recurring spend in your Shopify app stack — and cut what is not earning its cost.

7 min read

Fulfilment

3PL Comparison Checklist

A structured checklist for evaluating and comparing third-party logistics (3PL) providers before making a switching decision.

8 min read

Packaging

Packaging Reorder SOP

A standard operating procedure to avoid packaging stockouts, reduce unmanaged supplier spend, and maintain consistent packaging quality.

5 min read

Support

Customer Support Triage Workflow

A practical triage workflow to reduce repetitive handling of WISMO, returns, refunds, and delivery issue tickets in ecommerce support.

7 min read

Not sure where to start?

The free health check identifies your weakest operational areas and recommends the most relevant playbooks and calculators.